We suggest taking the following steps since the package has been indicated as delivered. In some cases, packages are marked as delivered before they have physically arrived at your address. It is recommended that you wait 24 hours after you receive a delivery confirmation before you assume there is an issue with the delivery.
1. Speak directly to your local post carrier, as they may be able to provide you with a recollection of when and where the package was left.
2. Is it possible that one of your neighbors has mistakenly collected your package?
3. Ensure that your mail area is secure, and leave a note asking that packages not be left unattended.
If you have completed all of the above, please visit the courier company's website (i.e. DHL EXPRESS or Australia Post) to file a claim and provide our team with this claim number.
You are welcome to contact us directly if you continue to encounter difficulties. We will do our very best to assist you.
We cannot be held responsible for orders that go missing after obtaining a status of "Delivered". In the event that your mail area is not secure, please ensure that you provide a shipping address that is attended during the day.